Privacy Policy

Soult Wellness Privacy Policy

Effective Date: November 2025

At Soult Wellness, your privacy and trust are deeply valued. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or engage with our services.

We are committed to maintaining the highest standards of privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our spa and wellness services, manage your bookings, and improve your experience. This may include:

• Personal details: your name, phone number, email address, and contact preferences
• Booking information: details of your appointments, treatments, and purchase history
• Health information: relevant medical or wellness details that help us deliver safe and tailored treatments (e.g. allergies, pregnancy, injuries)
• Payment information: credit card or payment details (processed securely through our payment gateway)
• Digital information: website usage data, cookies, and IP addresses when you interact with our online booking system or website

We only collect health-related information with your consent and for the sole purpose of ensuring your safety and wellbeing during treatments.

2. How We Collect Your Information

Your information may be collected in several ways, including:

• When you make a booking online, over the phone, or in person
• When you complete intake or consultation forms
• When you purchase a gift card or product
• When you subscribe to our mailing list or engage with us on social media
• Automatically, when you use our website (through cookies or analytics tools)

3. How We Use Your Information

We use your personal information to:

• Manage and confirm your bookings or purchases
• Provide safe and personalised treatments
• Communicate appointment confirmations, reminders, and updates
• Process payments and maintain accurate records
• Send occasional updates, offers, or newsletters (you may opt out at any time)
• Improve our services, website, and guest experience
• Comply with legal obligations and industry regulations

We will never sell, rent, or trade your personal information to any third party.

4. Storage and Security

We take every reasonable measure to protect your information from loss, misuse, or unauthorised access.

• All digital data is stored securely in password-protected systems and encrypted databases.
• Physical records (if used) are kept in secured areas accessible only to authorised staff.
• Payment details are processed via secure, PCI-compliant payment gateways and are not stored by Soult Wellness.

If a data breach ever occurs, we will notify affected individuals and relevant authorities as required under the Notifiable Data Breaches scheme.

5. Sharing Your Information

Your information may only be shared with:

• Trusted service providers (e.g. booking platforms, payment processors, email systems) who help us operate smoothly
• Health professionals or emergency services, if required for your safety
• Legal or regulatory authorities, if required by law

All third parties are bound by confidentiality and data protection agreements to keep your information secure.

6. Access and Correction

You have the right to access and correct the personal information we hold about you.

To request access, correction, or deletion of your data, please contact us using the details below. We may require proof of identity before releasing any information.

7. Email & Marketing Preferences

From time to time, we may send you updates, offers, or event invitations we think you’ll enjoy.

You can unsubscribe from our emails at any time by clicking the link in the footer or by contacting us directly.

We respect your choice to stay connected — or to step back — at any time.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous data about site traffic and usage patterns.

Cookies help us improve your browsing experience and remember preferences.

You can disable cookies through your browser settings, though some site features may not function optimally.

9. Health Information

Any health or wellness information you share is treated as sensitive information under the Privacy Act.

It is used exclusively to ensure your safety during treatments and is never shared without your consent, unless required by law or in an emergency.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The most recent version will always be available on our website, with the “Effective Date” updated accordingly.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

📧 soultwellness@outlook.com

📍 Soult Wellness, 103a Marine Parade San Remo, Victoria, Australia

We will respond to your inquiry promptly and with care.